Microsoft has released an updates to fix an issue causing blue screens when printing to network printers after installing the March 2021 cumulative updates.
According to Microsoft, the cumulative updates released today are addressing “an issue that might cause a blue screen when attempting to print to certain printers using some apps and might generate the error, APC_INDEX_MISMATCH.”
If this issue has been affecting you, you can download the update by going to Settings > Update & Security > Windows Update, and clicking Check for Updates.
To install the updates manually, you have will have to open Windows Update and ‘Check for updates.’ You’ll then be able to directly click a link to download and install the update or go to the ‘Optional updates available’ area and pick it from the list.
The updates can also be downloaded manually from the Microsoft Catalog using the following links:
- KB5001567 for Win10 v2004/20H2
- KB5001566 for Win10 v1909
- KB5001568 for Win10 v1809 enterprise/education/LTSC 2019
- KB5001565 for Win10 v1803 enterprise/education
After installing this update, Windows 10, version 2004 will be updated to build 19041.868 and Windows 10, version 20H2 to build 19042.868.
